Privacy Policy

Last updated: January 20, 2026

1. Introduction

Scan2Order ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital menu and ordering platform.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email, phone number)
  • Business information (restaurant name, address)
  • Payment information (processed securely via Stripe)
  • Menu content (items, descriptions, images)

2.2 Automatically Collected Information

  • Device information (browser type, operating system)
  • Usage data (pages visited, features used)
  • IP address and location data
  • Cookies and similar technologies

2.3 Customer Data

When customers use your digital menu, we may collect:

  • Order details and preferences
  • Session information
  • Device and browser information

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain our services
  • Process transactions and send notifications
  • Improve and personalize user experience
  • Analyze usage patterns and trends
  • Communicate with you about updates and promotions
  • Ensure security and prevent fraud

4. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third parties that help us operate our platform (hosting, payment processing, analytics)
  • Business Partners: When you use integrated services
  • Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate security measures including:

  • SSL/TLS encryption for data transmission
  • Secure data storage with encryption at rest
  • Regular security audits and updates
  • Access controls and authentication

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights (GDPR)

Under GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to data processing
  • Data portability
  • Withdraw consent

To exercise these rights, contact us at privacy@scan2order.app

8. International Data Transfers

Your data may be transferred to and processed in countries outside the EEA. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through our platform.

11. Contact Us

For questions about this Privacy Policy or our data practices:

Email: privacy@scan2order.app
Data Protection Officer: dpo@scan2order.app
Address: Athens, Greece